Nascentra Labs - General Privacy Policy

1. Introduction & Scope

This Privacy Policy describes the practices of Nascentra Labs ("we," "us," "our") regarding the collection, use, and disclosure of information when you visit our website (nascentra.com), and use any other online products or services we may offer (collectively, the "Services").

At Nascentra Labs, our guiding principle is that privacy is a fundamental right. We are committed to building products and services that are worthy of your trust. This policy outlines how we handle data with transparency and integrity.

Important Note: This is our general privacy policy. Our individual applications and services, especially those with unique data handling models like our offline-first applications (e.g., Noteclave), will have their own specific privacy policies. Those policies should be read in conjunction with this one and will provide more granular detail relevant to that specific product.

2. The Information We Collect

We collect information in a few different ways, always striving for the principle of "data minimization"—collecting only what is necessary to provide and improve our Services.

A. Information You Provide to Us Directly

Communications: When you contact us directly via email, WhatsApp, or a contact form on our website, we collect the information you provide, such as your name, email address, phone number, and the content of your message. We use this information solely to respond to your inquiries and provide you with assistance.

Future Account Registration: Should we offer Services that require an account, we would collect information necessary for account creation and management, such as a username, email address, and a securely hashed password.

B. Information We May Collect Automatically

When you visit our website, we may automatically collect a limited amount of technical information to ensure the functionality, security, and improvement of our site. This may include:

• Log and Usage Data: Information about how you access and use our website, including your browser type, operating system, IP address (which we may anonymize), referring/exit pages, and the date and time of your visit.
• Cookies and Similar Technologies: We may use cookies (small text files stored on your device) to help our website function properly and to gather anonymous analytics. You can control the use of cookies at the individual browser level. Disabling cookies may affect the functionality of the site.

3. How We Use Your Information

We use the information we collect for the following legitimate purposes:

• To Provide and Maintain Our Services: To operate our website and any future online services we may offer.
• To Improve and Optimize Our Services: To understand how our users interact with our website so we can enhance the user experience and develop new features.
• To Communicate With You: To respond to your questions, comments, and requests, and to provide customer support.
• For Security and Compliance: To protect the security and integrity of our Services, to prevent fraud, and to enforce our legal terms and policies.
• Marketing (with Consent): If you opt-in to receive communications from us, we may use your information to send you updates about our products and services. You can opt-out at any time.

4. How We Share and Disclose Information

Your trust is paramount. We do not sell your personal data. We only share information under the following limited circumstances:

• With Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as website hosting or email delivery. These providers are contractually obligated to protect your data and are prohibited from using it for any other purpose.
• For Legal Reasons: We may disclose your information if we believe it is required by applicable law, regulation, legal process, or governmental request.
• In Case of Business Transfer: If Nascentra Labs is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, subject to the promises made in this Privacy Policy.
• With Your Consent: We may share information with third parties when we have your explicit consent to do so.

5. Data Retention

We retain personal data only for as long as is necessary to fulfill the purposes for which it was collected, to provide our Services, to resolve disputes, establish legal defenses, and to comply with our legal obligations.

6. Data Security

We implement robust technical and organizational measures designed to protect the security of your information. This includes practices like encryption and strict access controls. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of data transmission over the internet.

7. Your Data Protection Rights

In line with international data protection principles, you have rights over your personal information. These rights may include:

• The Right to Access, Update, or Delete the information we have on you.
• The Right to Object to our processing of your personal data.
• The Right to Data Portability to receive a copy of your information in a structured, machine-readable format.
• The Right to Withdraw Consent at any time where we relied on your consent to process your information.

8. International Data Transfers

Nascentra Labs is based in Pakistan, but we may use service providers located in other countries. As such, your information may be transferred to and maintained on computers located outside of your state, province, or country. We will ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

9. Children's Privacy

Our Services are not intended for or directed at individuals under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: nascentra@gmail.com
• WhatsApp: +923477419855